British Airways Is Fixing What It Broke
The Sky Digest
49,401 views
For years the British Airways story was cuts: sad lounges, seats falling apart, food gone by row 20. This is the other half, from someone who flies them nearly every week.
New First suite on the A380, with a door
106 Club Suites, the biggest business class cabin in the world
Food loaded at 150 per cent, so your lamb is still there
First Service Specialists, crew who chose the cabin
A menu you can order from at any hour
Free Wi-Fi in every cabin, including economy
Heathrow T5 lounges rebuilt, not refreshed
A customer satisfaction score BA had never hit before
None of it is one big announcement. It’s a lot of small decisions, which is how BA went wrong in the first place. I’ve been one of its louder critics on here, and I’ve got a BA crew member on camera to go through what’s actually changed on board. Plus the cabin after this one, which I’ve sat in and which doesn’t exist yet.
Subscribe, and follow @theskydigest on Instagram and TikTok for the outtakes and the bits I couldn’t fit in.
20 Comments
Great vid!
Cruz really did bring the airline to a budget level carrier, a recent short haul Club Europe flight was certainly better than previous experiences, food was excellent as were the cabin crew.
Totally endorse pride in one's national airline and great expectations await as I look to fly with them soon.
British Airways Is Fixing What It Broke
The Sky Digest
49,401 views
For years the British Airways story was cuts: sad lounges, seats falling apart, food gone by row 20. This is the other half, from someone who flies them nearly every week.
New First suite on the A380, with a door
106 Club Suites, the biggest business class cabin in the world
Food loaded at 150 per cent, so your lamb is still there
First Service Specialists, crew who chose the cabin
A menu you can order from at any hour
Free Wi-Fi in every cabin, including economy
Heathrow T5 lounges rebuilt, not refreshed
A customer satisfaction score BA had never hit before
None of it is one big announcement. It’s a lot of small decisions, which is how BA went wrong in the first place. I’ve been one of its louder critics on here, and I’ve got a BA crew member on camera to go through what’s actually changed on board. Plus the cabin after this one, which I’ve sat in and which doesn’t exist yet.
Subscribe, and follow @theskydigest on Instagram and TikTok for the outtakes and the bits I couldn’t fit in.