I remember during the pandemic when they basically told all staff to take a 10% pay cut or they loose their jobs, the staff understandably did. Then once things returned to "normal" and BA announced record profits the staff asked for the 10% back and basically got told to sod off. The reality is they are pretending to be a premium brand but offering a budget experience, trading off the reputation of yesteryear.

If you don't live near LHR or have a way to access it easily you're 99% of the time better off flying with someone else.

I've always found it crazy that BA don't do free tea & coffee unlike other similar airlines but instead give out crisps and water 🤣

Free tea feels like such an obvious thing on an airline called British Airways...

They have a monopoly on flights leaving LHR. They don't have to have a good reputation because LHR is slot restricted and they have the most slots out of the airport.

I flew BA back in July 2024 to London. The seats were fine and the crew was good, but that flight got diverted halfway to London over St Johns and flew to Boston.

That was because of something out of their control, but they didn’t really help too much. They made us wait for a few hours in line for rebooking, said at the check in desks to everyone that they aren’t booking hotels for you if you have an overnight layover, so I had to sit in the airport until the evening for my VA flight home. So much better in every way, and when I tried getting a refund for that experience because it was a $1500 ticket on an A380 in Economy, they just ghosted me, twice

6:10 the map of London City Airport is wrong, it is on the other side of the Canary Wharf. Great video btw and BA is not caring about reputation, as long as large corporate clients paying them well and keep holding Heathrow's slots

Essentially holding those slots for under market value lets them be profitable and lets them limit competition. My experiences have been good with BA, pleasant crew.

There's thousands of staff and millions of passengers a year. So there's bound to be varied experiences.

I flew BA once from LHR to Miami in the A380 and I felt like the crew had one goal which was to make every passenger drunk. It startet with the meal service where I said that I take a Heineken since I don't know brewdog and he just went like "oh that's a shame. Try it and compare it the the Heineken" I also tried every wine they had😂 It makes sense to get everyone in the chill-zone I guess

Regular flyer with BA and as a Brit my loyalty will stay with them, there has been a noticeable change over the last couple of years but they still do things that will alienate passengers, cost cutting is noticeable though and they really need to get to grips with their IT.
Interesting video but why the 380 in Landor livery?

Never had any problem with BA. Interesting video.

20.000 GBP net to keep my gold status (I have been for 15 years) in return for Weatherspoon food at Heathrow T5, no understanding outside Heathrow what the gold status  is about, rarely an upgrade on longhaul airlines, the most absurd business class set up worldwide.

Wow, first Prince Andrew, now this!

Never flying with BA ever again, they throw myself and my disabled friend off a flight recently.  Even thou we reserved a seat for my disablibed friend, when got on the plane the seats where not reserved for us.  They made no reasonalbe adjustment to their mistake, they could have let my friend seat in preimere seat as that cabin was almost empty but they refused and removed us from the flight.  Their customer service is awful and rude at every turn.

but the reason for the profitability is that they cut all the things that cost money and added customer satisfaction. they figured out that satisfaction isn't the same as loyalty.

In short Americans have shown that they will accept low standards and high prices and BA has adapted to give these idiots exactly what they're prepared to pay for.

I think BA do need to rethink their customer service given it has been known to be quite bad, onboard service also needs to improve, new seats with more space and better in flight food and drink, ideally more included with the ticket prices. While it may work for now, it might not be forever if it's monopoly fails at some point, it could lead the airline in a very bad position

As much as I agree that BA have really fallen and are now a much worse airline than they once were. I can't really blame them for their actions in cost-cutting. In the 00s the emergence of LCCs in Europe and the middle eastern carriers resulted in BA being squeezed on short haul routes and squeezed on long haul operations to Asia. It's near impossible for BA to compete on a level playing field with airlines that have a much lower cost base to operate or are backed by Gulf state funding. Ultimately the only way BA might actually start innovating and improving again is if the 3rd runway gets built at Heathrow, easyJet are interested in operating from the expanded Heathrow whilst Virgin Atlantic might be able to become something more than just an extension of delta

I like BA, never had an issue. Their staff is always friendly and helpful and what's the biggest advantage is the number of flights, especially from LHR. They always do their best to get you to your destination in case something happens either on a BA flight or on their partner airlines. When they cancelled my flight to Miami, they got me on another one 3 hours later with American Airlines.
Air Canada cancelled our flight to Calgary and basically said ''it's your problem now'' and it took them several months to refund us.
Norse (at LGW) cancelled our flight to New York last minute (1 hour before departure) and told us we can fly to New York AFTER our return flight date lol ...It took them only a few days to refund us which was great, but we are still waiting for a compensation months later.

British Airways gives me that peace of mind which is priceless when you travel, especially over the Atlantic. I will stick with BA

Sorry to agree with every word of this. If it weren't for the cabin crew, the airline would be awful.

I think BA must capitalise on this, yes it's fortuitous that geographical factors have currently worked in their favour, but this is only a guarantee as long as the US remains the dominant world power. Should that change, BA has nothing.

The Qantas of Europe.