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Joining us on this episode of Living Off Rentals is Maria Laoang, our Airbnb Manager who's been overseeing the day-to-day operations for my short-term rental business, Dune Dwellings, for the past two years.

Maria is a virtual assistant (VA) from the Philippines who manages our team of 3 full-time customer service team members. Together, they run the day-to-day operations of our Airbnb business.

Listen as she shares how her background in customer service led her to Airbnb management, her responsibilities, and what it means to hire for ownership rather than tasks.

She also gets into what onboarding and training VAs look like in practice, how something as simple as a daily Slack recap can keep a whole team on the same page, and just how many moving pieces a short-term rental operation actually juggles, from guest services and cleaning to maintenance, vendors, systems, processes, and more.

If you’re looking to scale up your Airbnb operations with a virtual team, this one’s for you! Enjoy the show!

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To listen to the complete interview go to: https://www.livingoffrentals.com/podcast

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