The first girl obviously has never flown any airline before because that bag rule applies to ALL airlines. That's why they tell you to arrive 2 hours before your flight. That is not just a Spirit Airline rule, that's a rule period!
Never assume an all expenses paid trip. Make sure you have your own money. The girl in pink talking should’ve known better to have extra instant funds.
Frontier got me too. They said I couldn’t check in. We couldn’t get on our flight we have to wait until that night. I cursed them out so bad. Got a new flight with someone else. Called back and they gave me a credit