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Thanks dudes, hope all is well in your world - Love SEW

The idea that they delayed the repair man until after the two week repair window was up is EXTRA scummy

The Nine circles of Dell.

You only had two weeks to get a refund, and they spent more than 2 weeks, getting a repair person to you...before refusing you a refund...That's fucked up.

From the first "it took longer to boot up than my old PC" I knew exactly what the problem was, I waited for confirmation, and then I cried for the rest of the video.

Ex-Dell technician here.  They've been using that exact hold song for GODDANG YEARS!  I haven't worked there for over a decade and I instantly recognize that song.

So that's why the repair guy kept finding "noone home", they were BSing you until your refund period was up

90's: "Dude! You're getting a Dell!"

Now: "Dude.. you got a Dell?"

Something tells me that the whole "oh we went and no one was there" was the company stalling untill the refund window ran out

Basically, Wolf just invented a new genre of horror.
Psychological customer service horror.

So if you weren't some kind of internet celebrity, this literally would never have been resolved and you would've been down thousands of dollars. Epic company

The lesson : when a device doesnt work after 3 days after receiving it and have already tried to trouble shoot it, always ask for a refund. No european or north american company can deny to provide a refund if its in the refund widow period. - ex customer service employee.

That brief panic the final lady had when she realized that you weren't just some guy doing YT solely for fun but someone who actually has a pretty large following that is seeing all the bad PR Dell is getting from this was hilarious

"BUT THEY ARE NO LONGER IN BUSINESS DUE TO BREXIT" punched me in the gut

Dell: We'll send a repairman.
SEW: When?
Dell: We won't tell you. He comes and goes as he pleases.

"I look into the mirror. I no longer respect the person I see back to me."

I feel this.

As someone with a CS degree, it is baffling to me that the repair dude didn't notice the fact that you had no SSD--or otherwise, that he didn't point it out.

When the SSD doesn't work: "I bet he didn't plug in the power cable". When the power cable is plugged in and the SSD still doesn't work: "oh no"

As somebody who's "in the know" about computers, this whole video hurt to watch, but I think it does a very good job at illustrating the exact issues that Dell perpetuates to people who don't know much about computers, which as a prebuilt manufacturer is their target audience. It's incredibly scummy.

as someone who's had a fun time with dell, that "we sent the repairman but no one was home" thing was DEFINITELY them just stalling until the refund window had closed. to anyone buying a prebuilt (do not recommend but anyways), if it doesn't do what it's supposed to out of the box, get the refund immediately, its just not worth the effort