The Easter bank holiday getaway pushes Britain’s railways to their limits as huge crowds descend on Paddington hoping for a smooth start to their long weekend. Overcrowded platforms, confused passengers and long delays create mounting pressure for frontline staff trying to keep services moving.

While passengers face disruption, a massive engineering operation is underway in Bristol. Hundreds of workers race against time to complete one of the UK’s biggest ever signalling upgrades, relocating control systems and modernising decades-old infrastructure in just five days.

Back at the station, revenue officers crack down on fare evasion — an offence that costs the rail industry millions every year — as they keep watch for passengers trying to beat the barriers.

This episode offers a behind-the-scenes look at the people managing holiday travel, major engineering works and the everyday challenges of running one of the busiest rail networks in the world.

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This film was first broadcast: 2018

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