On this episode of Designing for Health, Nordic’s Chief Medical Officer, Craig Joseph, MD, sits down with Carla Haack, MD, VP of Financial Informatics and Perioperative Informatics at Emory, to explore a role that bridges clinical care, healthcare finance, operations, and technology. Together, they discuss how denials, prior authorizations, reimbursement processes, and electronic medical record workflows impact both clinicians and patients.  


Dr. Haack also shares her unexpected journey from surgeon to healthcare innovator, offering practical insights into breaking down organizational silos, improving revenue cycle processes, and designing technology that reduces friction across the care continuum. From denials management and revenue cycle optimization to EMR implementation lessons and clinician well-being, Dr. Haack explains how thoughtful process and technology design can alleviate suffering far beyond the bedside.


Show Notes:  


[00:00] Intros


[02:30] From Future Surgeon to Informatics Leader


[04:38] The Pandemic's Impact


[06:17] Understanding Documentation, DRGs, and Reimbursement


[15:14] Prior Authorizations and Revenue Cycle Frustrations


[17:13] Cracking the CPT Code Mismatch Problem


[24:26] Breaking Down Silos Across the Care Continuum


[37:30] Translating Between Clinical and Administrative Teams


[41:05] Carla’s favorite well-designed thing


[42:18] Outros


For a full transcript, click here (https://nordicglobal.com/resources/de...)