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Heathrow: Britain's Busiest Airport | Series 4 Full Marathon | Our Stories

Our Stories

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A behind the scenes look at Britain's busiest and most famous airport. With remarkable access to Heathrow airport's 76,000 staff, this documentary series reveals the extraordinary people, systems and technology that keep planes flying, bags moving and passengers checking in every single minute of every day.

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This film was first broadcast: 2018

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Welcome to Our Stories, your home on YouTube for our exciting range of fly-on-the-wall style documentaries and special access reality programmes which will give you an inside look into the everyday lives of people; exploring what life is like for those working in education, healthcare, policing and many others!

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20 Comments

@happycook6737 9 months ago

Why can't people understand that the plane has developed a technical problem? This IS a part of life when you travel. Accept it and be gracious because the customer service agents can't change it.

@gast4215 9 months ago

Well, I'd be happily going my way back from a plane with a technical issue than becoming one of the videos on YouTube "What happened with flight xyz?"

@Nek0_Ten 9 months ago

When I came through for a school trip, I got to have the pleasure of interacting with Border Force Bob! He was very sweet and reccommended a few hidden gems to go see while I was there! Hope the man is doing well 7 years later!

@roopehakanpaa 9 months ago

I want to fly into Heathrow just to meet Sue and Border Force Bob. I love them both.

@lisaherrick2610 9 months ago (edited)

7:58 I would GLADLY wait an extra day for a plane to be repaired. What is wrong with some people. Better a day late than never! Also I would be quite suspicious if the repair was done in twenty minutes! The next day gives proper time to make sure it's right.

@F.HuSunshine 7 months ago

I flew Icelandic Air LHR to Keflavik in 2007. It was hilarious. Open bottles passed around by passengers, bags and boxes belted into seats, bins opening randomly in flight, litter everywhere, and the cockpit door was open the entire flight. I'm ex-military so questionable transport doesn't bother me but it was so unexpectedly awesome. Probably not as fun anymore.

@alexisbloodwood 7 months ago

46:06 i feel for this guy, panic attacks are AWFUL

@onenesslucas722 2 months ago

I learned today that plane hydraulic systems also have a sensor on them that tells the system whether the plane is landed or in flight. This is a failsafe and safety mechanism, which allows for system updates, software changes, etc. to only be done when the plane is grounded - to avoid the plane systems being hacked while in the air. Also apparently updates to firmware etc are made by hardwiring ethernet to a local system (laptop) rather than downloading and installing an update over wifi.

@heatherg9423 9 months ago

1:45:42 The puppy is so cute! Love seeing the airport dogs; they always make me smile.

@talhatayyab 7 months ago

Good people, Bob and Sue!

@carlbarkham3115 9 months ago

7:25 but I WANT TO FLY NOW!!!! I don’t care that the plane isn’t safe to take off, I want it to leave now with me on it

@KandeShack 6 months ago

I love these videos! My Son is an international A330 Pilot for Delta and he flies into Heathrow a few times a month from Seattle. I’m so proud of him!👨‍✈️✈️

@jamescalvaruso9972 2 months ago

Things breakdown and need to be repaired all of the time. It’s a part of life,yeah delays are annoying,but safety is one of the most important things. Some patience and understanding goes a long way.

@VirtApproach 9 months ago

I recognized that Qantas inaugural flight from Noel Phillips when he went on that I was like he was on that on the return trip

@leftblank131 8 months ago

[22:57] Hey Larry, where's the forklift?
>Forklift? it's over there by the baggage loader
[CRASH]

@KarenNelson-j1h 3 months ago

The ladi s serving the broken belt passengers are so cute

@ChipSmith-l8z 7 months ago

While the British call them windsleeves here in the US we call the same instrument or indicator a windsock. If you're a sailor, you also call the little indicators at the top of the mast of a sailboat tell tails because they literally tell look like the tail feather of a bird.