DISCUSSÃO: ADVOGADO É CHAMADO, MAS DONO SURPREENDE NO FINAL!
TV CONSUMIDOR | COM CARLOS SANTOS
157,971 views
On TV Consumidor, we have a case of a consumer who, a month and eight days ago, purchased a sofa and armchairs, all advertised and described in the order as being in velvet brown.
At the time of purchase, the salesperson informed them that the sofa on display had a different shade than the armchairs, but guaranteed that by choosing another model (brown), all pieces would be delivered in the same color. Trusting this information, the consumers accepted the change.
However, on the day of delivery, the sofa arrived brown and the armchairs in a shade close to gray. Because they did not match the product offered, the consumers refused the armchairs.
In an attempt to resolve the problem, they requested an exchange for armchairs of the same color as the sofa or a 10% discount. Neither proposal was accepted by the company.
Unable to find a solution, the consumers contacted TV Consumidor.
Check out all the details in the full report.
20 Comments
DISCUSSÃO: ADVOGADO É CHAMADO, MAS DONO SURPREENDE NO FINAL!
TV CONSUMIDOR | COM CARLOS SANTOS
157,971 views
On TV Consumidor, we have a case of a consumer who, a month and eight days ago, purchased a sofa and armchairs, all advertised and described in the order as being in velvet brown.
At the time of purchase, the salesperson informed them that the sofa on display had a different shade than the armchairs, but guaranteed that by choosing another model (brown), all pieces would be delivered in the same color. Trusting this information, the consumers accepted the change.
However, on the day of delivery, the sofa arrived brown and the armchairs in a shade close to gray. Because they did not match the product offered, the consumers refused the armchairs.
In an attempt to resolve the problem, they requested an exchange for armchairs of the same color as the sofa or a 10% discount. Neither proposal was accepted by the company.
Unable to find a solution, the consumers contacted TV Consumidor.
Check out all the details in the full report.
No momento da compra, a vendedora informou que o sofá exposto tinha outra tonalidade das poltronas, mas garantiu que, escolhendo outro modelo o marrom, todas as peças seriam entregues na mesma cor. Confiando na informação, os consumidores aceitaram a alteração.
Porém, no dia da entrega, o sofá chegou marrom e as poltronas em uma tonalidade próxima do cinza. Por não corresponderem ao produto ofertado, os consumidores recusaram as poltronas.
Na tentativa de solucionar o problema, solicitaram a troca por poltronas da mesma cor do sofá ou um abatimento de 10% no valor. Nenhuma das propostas foi aceita pela empresa.
Sem conseguir uma solução, os consumidores acionaram a TV Consumidor.
Confira todos os detalhes na reportagem completa.