She has psoriasis. It's an autoimmune desease. Scratch it or take it off it never recommended because it will inflamme the scalp. So everytime you take off some flake, you are make it worst for the next time.she should use dandruff shampoo, apple cide vinegar and see a dermatologist to fix it.😊
I used to be like the woman getting comb, i found a shampoo for me and that minimized my flakes 😭 Because for some reason, head and shoulder just does not work